This is a courtesy translation. In case of any discrepancy, the Ukrainian version of this document prevails.

Refund Policy

1. Nature of the service

StayIndexed is a digital service: there are no physical goods; payment tops up a balance of tokens, which are deducted upon each completed URL indexing check (1 check = 3 tokens). The provision of the service begins immediately after the payment is credited — tokens become available for use right away.

2. When a refund is possible

• Erroneous or duplicate payment — if a payment went through twice because of a technical failure or was made by mistake, the full amount is refunded after the error is confirmed.
• Technical malfunction of the service — if tokens were deducted because of a failure on the StayIndexed side without a check actually being performed, those tokens are restored to the balance or compensated by a cash refund, at the user's choice.

3. When a refund is not made

Funds for purchased tokens — both spent and not yet spent at the time of the request — are non-refundable, except in the cases described in section 2. By making a payment, the user agrees to this procedure.

4. How to submit a refund request

Write to support@stayindexed.top or on Telegram @Chumak312, stating the account email, the approximate date and amount of the payment and the reason for the request. Requests are reviewed within 3 business days.

5. Refund period

Once a refund is agreed, the funds are returned to the same card from which the payment was made, within the period established by the rules of the WayForPay payment system — usually up to 14 banking days.

6. Contacts

For refund questions contact support@stayindexed.top. Details and full contact information are on the Terms of Use page.